Last updated: 5 September 2026

How to Make a Return

You may request a return within 30 days of receiving your order through our returns portal.

Once your return request has been submitted, you will receive further return instructions and, where available, a return shipping label.

After we receive your return, we aim to process it within 3 working days.

Refunds

Once your return has been accepted, your refund will be issued to the original payment method in accordance with applicable law.

The refund will include the value of the eligible returned products.

Where required by applicable consumer law, eligible standard delivery costs will also be refunded.

We may withhold reimbursement until we have received the returned products or you provide evidence that they have been sent back, whichever occurs first, where permitted by applicable law.

Once approved, refunds are normally processed within 3 working days.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

Return Shipping Costs

The customer is responsible for return shipping costs unless:

• The product is defective
• We sent you an incorrect product
• Applicable law requires otherwise

Where we provide a prepaid return label, the cost of the label may be deducted from your refund where legally permitted.

Store Credit

If your return is being refunded as store credit, the credit will normally be issued within 3 working days after your return has been approved.

Store credit will be sent to the email address associated with your order.

Return Conditions

To qualify for a return under our commercial return policy, products must be:

• Unworn
• Unwashed
• In their original condition
• Returned with all original tags attached
• Returned in their original packaging where applicable
• Free from marks caused by make-up, fake tan, perfume, deodorant or detergents

Products that do not satisfy these conditions may be rejected or may not qualify for a full refund, subject always to your statutory consumer rights.

Shoes

Where footwear is returned, it must:

• Be returned in its original box
• Have been tried on indoors on a clean, soft surface
• Show no signs of wear or damage to the soles

Non-Returnable Products

For hygiene reasons, certain products may not qualify for return under our commercial return policy, including:

• Underwear
• Bodysuits
• Swimwear
• Certain accessories

Products marked Final Sale are also non-returnable under our commercial return policy unless defective or unless you have a statutory right to return them.

Where a high-value product is supplied with a security ribbon, tag or seal, the product may not qualify for return under our commercial policy if that security feature has been removed or damaged.

These exclusions do not affect rights that cannot lawfully be excluded under applicable consumer law.

Defective or Incorrect Products

If you receive a defective or incorrect product, please submit a return request and provide clear photographs showing the problem.

Each claim will be assessed individually.

We normally aim to respond within 3 working days.

Where a product is confirmed to be defective or incorrect, we will provide an appropriate remedy in accordance with applicable consumer law.

Payment Methods

Products purchased using available payment methods, including:

• PayPal
• Debit or credit card
• Apple Pay
• Google Pay

are subject to the same return conditions.

Approved refunds will normally be issued to the original payment method.

EU Consumer Rights

If you are a consumer within the European Union, you may also have a statutory 14-day right of withdrawal for eligible distance purchases.

This statutory right exists independently of our commercial 30-day return policy.

Our return policy does not restrict any consumer rights available to you under applicable law.

Please see our Right of Withdrawal – EU Customers page for further information.

Additional Information

Returned products should be sent back without undue delay and in accordance with the return instructions provided to you.

We strongly recommend using a tracked return service.

Rosy Clothing cannot accept responsibility for return parcels lost in transit where no tracking or proof of postage is available, except where responsibility remains with us under applicable law.

Contact

For questions about a return or refund:

Email: support@rosyclothing.com
Website: rosyclothing.com